We deliver both to the UK and internationally
Postage charges vary according to the products ordered, location and urgency.
Delivery is free of charge for orders exceeding £500 (net) delivered to mainland UK addresses only.
Free collection of orders are welcomed at any time convenient to the purchaser by prior arrangement.
We aim to deliver all orders within 3-5 working days.
We aim to deliver all orders within 10 working days.
As we process your order, we will inform you by email or phone if any products you order turn
out to be unavailable or if delivery time will be longer than stated.
Please note that dispatch estimates are not guaranteed dispatch times and should not be relied upon as such.
RETURNS & EXCHANGE POLICY
If you have any issues with your products, please contact firstname.lastname@example.org to allow us to resolve
the issue. If you need to return any products, this must be done within 28 days of delivery.
Any errors or non-delivery of items or faulty products must be notified to us within 48 hours of goods
being received. Any product that has been damaged in transit will only be refunded if:
1) You have signed for the goods as damaged
2) You have refused to accept the damaged goods
We will not accept responsibility for non-delivery of goods if they have been requested to be left without a signature.
We will accept returns of goods shipped correctly according to your order, and give full refunds, where the
product has not been used or damaged.
Return shipping costs in this case will normally be at your expense, and we can only credit you on safe receipt of the goods into our hands, identifying the reason for the return.
Please note that refunds are made by the same method of payment that you used to pay us: credit card payments will be reimbursed to the same credit card account that you used to purchase the goods; payments by cheque, postal order or money order will be refunded by cheque.
If incorrect goods have been sent to you, then return shipping will be at our expense and we will refund you for
both the goods and the shipping on receipt of the goods